Attending every inquiry & responding to each query can consume time but it can be saved if small queries or basic inquiries can be self-managed.

The Helpdesk System is a digital ticketing framework that helps in managing internal collaboration or request approval tasks through automation. The solution is focused on support and service ticket management of the enterprise’s in-house queries and effective monitoring of Multi-Level Agreements in a crisp manner.


The automated straightforward, multi-administrative requirement & error documenting tool digitalize the entire support lifecycle of the ticket with features like online ticket generation, attachments, description of task/query/question/suggestion, setting priorities, tracking & monitoring the communications, manage documents of the ticket, analysis & approvals, and much more as per your requirements. The system is visually captivating, the UI / UX is intuitive and MIS reporting/dashboards allow admins to perform an in-depth issue analysis and compliance tracking. It carries an integrated emailing feature and one can a generate ticket and receive & send an email to the respective admin with a pre-defined ID along with sending out an email notification to all concerned.

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Get the best out of your management

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30% faster in user query resolution

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2X your operational efficiencies

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50% quicker in responding to inquiries

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10+ hours saved a week on front-desk operations

Features

All you need to manage your operations we deliver digital solutions. A solution that resolves your operational queries in fewer efforts & delivers high productivity.

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Advanced digital system

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Complaint management system

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Suggestions delivering system

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Priority alert

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Multi-level approvals

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Equipment reservation/requirement generation

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Automation

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Email Integration

Key Functionalities

In collaboration with Microsoft Technologies, Bitscape gives the best-in-class digital feature experience

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Self-service platform

  • Generating complaint, suggestion, or inquiry tickets
  • Virtually checking or monitoring the progress
  • Dashboard for analysis
  • Email/Message notifications integration on requests, approvals, and cancellations
  • Issue Management (Post New / edit / delete / copy)
  • Escalation Management

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Administration

  • Viewing resource or equipment request, complaint, or requirements
  • Re-allocate, cancel, block/extend the tickets
  • Priority analysis
  • Manage all tickets over the web and mobile apps
  • Schedule the tasks according to the priorities
  • Various Reports Including Analysis

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Digital team engagement

  • Automated email generation
  • Sending emails to internal teams relate to raised concern
  • Post Reply / Change Status / Change Ticket Type from Incident to Problem or Change
  • Ticket management calendars display
  • Manage all engagements over the web and mobile apps
  • Ticket Wise Communication
  • Administrator Module
  • Flexible reporting, tracking, and problem

Used in Industries

Bitscape provides a customization facility for every industry & designs the solutions considering individual requirements.

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